Flow CityFlow City — Support
Need help?
Email us at hello@coachon.ai. Please include your device model, OS version and, for purchase issues, the store receipt. We answer within a few business days.
Common questions
I lost my progress. Progress is stored on your device. If you deleted the app or its data it cannot be recovered; a backup copy is kept on the device and restored automatically after a corrupted save.
I bought something but did not receive it. Open Settings → Restore purchases (iOS) or reopen the Shop (Android). If the item still does not appear, send us the store receipt.
How do I stop ads? The Remove Ads purchase disables interstitial ads permanently. Rewarded ads stay optional — you only see one when you tap a reward button.
How do I change ad consent? Settings → Ad preferences.
How do I delete my data? Settings → Delete local data removes everything the game stored on your device. To request deletion of analytics or advertising data tied to your device identifiers, email us.